Frequently Asked Questions

What is counseling?

Counseling is a collaborate effort between the client and therapist, in which the therapist guides the client in resolving emotional and/or behavioral concerns interfering with daily functioning.

Is online therapy effective?

Absolutely!  Online therapy is a great alternative to traditional face-to-face therapy.  Online therapy can be just as effective with a high satisfaction rate for clients with personal barriers and preferences.

is my therapist trained and certified?

Yes.  Your therapist is a Masters level Clinician that has been extensively trained in mental health counseling.  The therapist passes an intense examination in order to be licensed in their state of residence.  The therapist must keep up to date on current training and continuing education to maintain licensure.

Where are sessions held?

Traditional outpatient therapy sessions are offered face-to-face in a private office setting. With Online Therapy, you are able to connect to your session from your own personal device from home, office, school, etc.  Your sessions are held where ever you find confidence & comfort!

what equipment do i need for an online session?

You will need a computer (laptop, tablet, or desktop) that is equipped with a web-cam, microphone, and speaker.  You will also need a high-speed internet connection.

how do i schedule an appointment?

Scheduling an appointment is fast & convenient. Please call to schedule an appointment with a Therapist today!

how do i pay for a session? is my insurance accepted?

MLC currently accepts Blue Cross Blue Shield and Blue Care Network insurance.  All cash payments are accepted via PayPal for a safe and secure transmission, or cash payments to the Therapist in office.

how do you protect my private information? what is hippa?

All personal health information (PHI) is secure through an encrypted, secure database.  HIPPA protects your PHI so that it cannot be disclosed or used. Therapist utilize locked file cabinets and secure electronic medical records to maintain PHI, and HIPPA compliance.

is everything i share completely confidential?

Yes. Your Therapist has an ethical responsibility to maintain confidentiality. However, by law, your Therapist is mandated to report any form of abuse or neglect, and/or and reported ideation or plan to harm yourself or others.

is my therapist available 24 hours/7 days a week?

You have 24/7 access to requesting a session at the first available time, however your therapist does not have on-call availability.  For crisis questions and concerns that desire more immediate attention, Email therapy services can be submitted at anytime, and your therapist will respond within a 2 hour time frame (between 8am - 10pm EST).  PLEASE NOTE:  ANY CLIENT WANTING TO REPORT SUICIDAL/HOMICIDAL IDEATION OR PLAN SHOULD CONTACT 911 IMMEDIATELY.